Terms of Service

Review all AI output. Every AI-generated summary, risk assessment, and patient-facing content must be reviewed and approved by a licensed dentist before sharing. The AI can get things wrong.

Make your own clinical decisions. ChronoDent's risk scores and projections are simplified estimates based on the data you provide. They're designed to help patients understand trends — not to guide your diagnosis or treatment planning.

Maintain your own records. ChronoDent is not your system of record. You're responsible for maintaining complete patient records according to your state's requirements, whether in ChronoDent, another system, or both.

Secure your account. Use strong passwords, don't share login credentials, and remove team members who leave your practice promptly.

When you click "Generate AI Draft," ChronoDent sends your clinical notes to an AI language model (currently enterprise-grade LLM APIs). The AI generates a patient-friendly summary based on patterns learned from general medical and dental literature — not from other patients' records.

The AI doesn't know your patient. It doesn't have access to their full history, radiographs, or clinical context beyond what you type into the notes field. It can:

• • Translate clinical terminology into plain language
• • Structure information in a patient-friendly format
• • Suggest explanations for common conditions

It cannot:

• • Diagnose conditions
• • Recommend treatments
• • Guarantee accuracy for your specific patient

Billing: We bill monthly or annually via Stripe. Your subscription renews automatically until you cancel.

Cancellation: Cancel anytime from Settings → Billing. You keep access until the end of your paid period. No refunds for partial months.

Price changes: We'll give you 30 days' notice before any price increase. You can cancel if you don't agree.

Failed payments: If your card fails, we'll retry a few times and email you. After 14 days of failed payments, your account may be suspended (but not deleted — you can reactivate by updating your payment method).

You control what patients see. Patients only see care plans and documents you explicitly approve and share. They can't access your clinical notes or unapproved drafts.

Patient accounts are your responsibility. You create patient portal accounts, set their passwords, and manage their access. If a patient needs to be removed or their password reset, that's on you.

Patients can use scenario sliders. Patients can adjust the "what-if" sliders in their portal to explore how habits affect their risk. These changes don't save — they're educational tools only.

You own your data. Patient records, clinical notes, and uploaded documents belong to you (or your patients). We don't claim ownership.

You can export anytime. Export your data from Settings. We provide CSV and PDF formats.

We can terminate for violations. If you violate these terms (e.g., uploading malware, using fake credentials, harassing support), we can suspend or terminate your account. We'll try to warn you first unless it's egregious.

Post-termination: After cancellation, we keep your data for 30 days in case you reactivate. After that, it's deleted. Export before canceling if you need your data.